Journey & activation review
Map the first 14 days: time-to-value, empty states, permission friction, and handoffs between product and CS.
Services · Customer Obsession
SaaS CX audit: find churn leaks before they compound
We audit onboarding, in-app guidance, support loops, and success motions against real product analytics. You leave with prioritized fixes, not a slide deck of generic best practices.
NPS & qualitative synthesis
Tie promoter/detractor themes to product surfaces and account segments — not vanity scores alone.
90-day remediation plan
Ranked backlog with owners, effort bands, and expected impact on activation, NRR, and support load.
Multi-brand execution
When fixes need software, DevOps, or content, Customer Obsession routes work across CloudLink, Twily, Jungle, and partners.
FAQ
Who is the CX audit for?
B2B SaaS and digital product teams seeing churn, weak activation, or unclear CS playbooks — typically Series A through enterprise product lines.
How long does an audit take?
Most engagements run 2–4 weeks depending on data access and stakeholder interviews. You get a written plan and working session.
Do you only consult, or also build?
Both. The audit can stand alone, or we implement product, content, and infrastructure changes through our brand portfolio.
Let's talk about your project
Five specialized brands, one Casablanca team — software, cloud, legal, marketing and B2B trust under a single roof.
- Fast response
- Free quote
- Pay only per qualified lead
- Since 2019
- 128+ experts
- 300+ clients
- Casablanca HQ
- 5 specialized brands
- Pay only per qualified lead