Legal

Cookie Policy

Last updated: January 1, 2026 · Customer Obsession SARL · Casablanca, Morocco

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in, and understand how you use our services.

Essential Cookies

These cookies are strictly necessary for our website to function. They include authentication tokens (JWT), session identifiers, CSRF protection tokens, and security cookies. You cannot opt out of these.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, including page views, session duration, and navigation paths. All analytics data is anonymized and aggregated.

Performance Cookies

Performance cookies help us measure and improve speed and responsiveness. They track page load times, error rates, and rendering metrics without capturing personal data.

Marketing Cookies

With your explicit consent, we may use first-party cookies to personalize content. We do not use third-party advertising networks. All marketing is first-party and brand-contextual.

Preference Cookies

Preference cookies remember your language (Arabic, French, English), theme (light/dark), accessibility settings, and other customization choices for a consistent experience.

Cookie Duration

Essential cookies: session-based (expire on browser close). Authentication cookies: 7 days (remember me) or session. Analytics cookies: 12 months. Preference cookies: 12 months. Marketing cookies: 6 months.

Managing Cookies

You can manage cookie preferences via your browser settings or our Cookie Settings panel in the website footer. Disabling non-essential cookies will not affect core functionality.

Cookie List

co_session: Authentication session (essential, session) co_theme: Theme preference (preference, 12 months) co_lang: Language setting (preference, 12 months) co_analytics: Usage tracking (analytics, 12 months) co_consent: Cookie consent status (essential, 12 months)

Updates

We may update this Cookie Policy as our practices evolve. Changes will be communicated via the website with an updated "Last updated" date.

Questions about this cookie policy? Contact us.

This document is published by Customer Obsession SARL, registered in the Kingdom of Morocco. Last updated: January 1, 2026. All rights reserved. For inquiries: [email protected] · DPO: [email protected] · Security: [email protected] · 4 ème étage, Bureau 62, Centre d'affaire Malizia, Casablanca 20000, Morocco

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Document Version History

3.0

January 1, 2026

Major update: Added CNDP alignment, expanded data breach procedures, SLA formalization.

2.1

July 15, 2025

Minor update: Updated sub-processor list, clarified cookie retention periods.

2.0

January 1, 2025

GDPR alignment update, added accessibility statement, expanded privacy rights.

1.0

June 1, 2024

Initial publication of all legal documents.

Language Notice

This document is available in English, French, and Arabic. In the event of any discrepancy between language versions, the French version shall prevail for Moroccan operations, and the English version for international operations. Translations are provided for convenience only.

Applicability by Brand

CloudLink: Additional enterprise SLA terms may apply for dedicated infrastructure clients.
Toutsuite: Moroccan fiscal compliance addendum applies to all ERP clients.
Twily: Legal service retainer agreements supersede general terms where applicable.
Jungle: Web development project terms are governed by individual SOWs.
Sure: Marketplace terms of sale apply between buyers and vendors independently.

Jurisdiction & Governing Law

Morocco

Law 09-08 (Data Protection), Code de Commerce

Casablanca Commercial Court

European Union

GDPR (Regulation 2016/679)

Local competent court per consumer domicile

United States

CCPA, State consumer protection laws

State of Delaware courts

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