What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in, and understand how you use our services.
Essential Cookies
These cookies are strictly necessary for our website to function. They include authentication tokens (JWT), session identifiers, CSRF protection tokens, and security cookies. You cannot opt out of these.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, including page views, session duration, and navigation paths. All analytics data is anonymized and aggregated.
Performance Cookies
Performance cookies help us measure and improve speed and responsiveness. They track page load times, error rates, and rendering metrics without capturing personal data.
Marketing Cookies
With your explicit consent, we may use first-party cookies to personalize content. We do not use third-party advertising networks. All marketing is first-party and brand-contextual.
Preference Cookies
Preference cookies remember your language (Arabic, French, English), theme (light/dark), accessibility settings, and other customization choices for a consistent experience.
Cookie Duration
Essential cookies: session-based (expire on browser close). Authentication cookies: 7 days (remember me) or session. Analytics cookies: 12 months. Preference cookies: 12 months. Marketing cookies: 6 months.
Managing Cookies
You can manage cookie preferences via your browser settings or our Cookie Settings panel in the website footer. Disabling non-essential cookies will not affect core functionality.
Cookie List
co_session: Authentication session (essential, session)
co_theme: Theme preference (preference, 12 months)
co_lang: Language setting (preference, 12 months)
co_analytics: Usage tracking (analytics, 12 months)
co_consent: Cookie consent status (essential, 12 months)
Updates
We may update this Cookie Policy as our practices evolve. Changes will be communicated via the website with an updated "Last updated" date.
This document is published by Customer Obsession SARL, registered in the Kingdom of Morocco. Last updated: January 1, 2026. All rights reserved. For inquiries: [email protected] · DPO: [email protected] · Security: [email protected] · 4 ème étage, Bureau 62, Centre d'affaire Malizia, Casablanca 20000, Morocco
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Document Version History
3.0January 1, 2026
Major update: Added CNDP alignment, expanded data breach procedures, SLA formalization.
2.1July 15, 2025
Minor update: Updated sub-processor list, clarified cookie retention periods.
2.0January 1, 2025
GDPR alignment update, added accessibility statement, expanded privacy rights.
1.0June 1, 2024
Initial publication of all legal documents.
Language Notice
This document is available in English, French, and Arabic. In the event of any discrepancy between language versions, the French version shall prevail for Moroccan operations, and the English version for international operations. Translations are provided for convenience only.
Applicability by Brand
CloudLink: Additional enterprise SLA terms may apply for dedicated infrastructure clients.
Toutsuite: Moroccan fiscal compliance addendum applies to all ERP clients.
Twily: Legal service retainer agreements supersede general terms where applicable.
Jungle: Web development project terms are governed by individual SOWs.
Sure: Marketplace terms of sale apply between buyers and vendors independently.
Jurisdiction & Governing Law
Morocco
Law 09-08 (Data Protection), Code de Commerce
Casablanca Commercial Court
European Union
GDPR (Regulation 2016/679)
Local competent court per consumer domicile
United States
CCPA, State consumer protection laws
State of Delaware courts