Terms of Service

1. Acceptance of Terms

By accessing or using any Customer Obsession service, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree with any part of these terms, you must not use our services.

2. Description of Services

Customer Obsession provides digital transformation services through five specialized brands: CloudLink (B2B consulting), Toutsuite (SaaS ERP), Twily (legal/compliance), Jungle (digital marketing), and Sure (B2B marketplace). Services are subject to individual brand agreements.

3. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Notify us immediately of unauthorized use at [email protected].

4. Acceptable Use

You may not use our services for unlawful purposes, to transmit harmful content, to infringe intellectual property rights, to attempt unauthorized access, to engage in data scraping, or to interfere with service operations.

5. Intellectual Property

All content, trademarks, and software on our platforms are the property of Customer Obsession SARL or its licensors, protected under Moroccan Law 2-00 on Copyright and international IP treaties. You may not reproduce or distribute our content without written permission.

6. Service Level Agreement

For enterprise clients, we provide tiered uptime guarantees: CloudLink & Sure: 99.99%, Toutsuite & Jungle: 99.95%, Twily: 99.9%. Response times: Critical within 1h, High within 4h, Medium within 24h, Low within 3 business days. SLA credits apply for non-compliance.

7. Payment Terms

All invoices are payable within 30 days of issue. Late payments incur interest at 1.5% per month. Prices are in Moroccan Dirhams (MAD) unless specified. All amounts exclude applicable taxes (VAT at 20%).

8. Data Ownership

You retain ownership of all data you upload to our platforms. We do not claim ownership of your content. Upon termination, you may export your data within 30 days. After that period, data is permanently deleted.

9. Limitation of Liability

To the maximum extent permitted by law, Customer Obsession shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Customer Obsession, its officers, directors, and employees from any claims, damages, or expenses arising from your use of our services in violation of these terms.

11. Termination

Either party may terminate the agreement with 30 days written notice. We may suspend access immediately for material breach, non-payment, or illegal activity. Upon termination, you have 30 days to export your data.

12. Force Majeure

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, epidemics, government actions, or infrastructure failures.

13. Governing Law

These terms are governed by the laws of the Kingdom of Morocco. Any disputes shall be submitted to the competent courts of Casablanca, subject to mandatory local consumer protection laws.

14. Changes to Terms

We may update these terms with 30 days notice. Material changes are communicated by email. Continued use after changes constitutes acceptance.

Questions about this terms of service? Contact us.

Document Version History

3.0

January 1, 2026

Major update: Added CNDP alignment, expanded data breach procedures, SLA formalization.

2.1

July 15, 2025

Minor update: Updated sub-processor list, clarified cookie retention periods.

2.0

January 1, 2025

GDPR alignment update, added accessibility statement, expanded privacy rights.

1.0

June 1, 2024

Initial publication of all legal documents.

Language Notice

This document is available in English, French, and Arabic. In the event of any discrepancy between language versions, the French version shall prevail for Moroccan operations, and the English version for international operations. Translations are provided for convenience only.

Applicability by Brand

CloudLink: Additional enterprise SLA terms may apply for dedicated infrastructure clients.

Toutsuite: Moroccan fiscal compliance addendum applies to all ERP clients.

Twily: Legal service retainer agreements supersede general terms where applicable.

Jungle: Web development project terms are governed by individual SOWs.

Sure: Marketplace terms of sale apply between buyers and vendors independently.

Jurisdiction & Governing Law

Morocco

Law 09-08 (Data Protection), Code de Commerce

Casablanca Commercial Court

European Union

GDPR (Regulation 2016/679)

Local competent court per consumer domicile

United States

CCPA, State consumer protection laws

State of Delaware courts