Accessibility Statement

Our Commitment

Customer Obsession is committed to ensuring digital accessibility for people with disabilities. We continuously improve the user experience for everyone and apply the relevant accessibility standards.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with a wide array of disabilities.

Measures Taken

We take the following measures to ensure accessibility: • Include accessibility as part of our mission statement • Integrate accessibility into our procurement practices • Provide continual accessibility training for our staff • Include people with disabilities in our design personas • Run automated and manual accessibility testing

Technical Specifications

Our website relies on HTML, CSS, JavaScript, WAI-ARIA, and SVG. These technologies are relied upon for conformance with WCAG 2.1. All interactive elements are keyboard navigable, and screen reader compatible.

Known Limitations

Some legacy content may not be fully accessible. We are actively remediating these issues. Complex data visualizations in dashboards may have limited screen reader support.

Feedback

We welcome your feedback on the accessibility of Customer Obsession. Please contact us: Email: [email protected] Phone: +212 605713080 We try to respond to feedback within 5 business days.

Enforcement

If you are not satisfied with our response, you may escalate your complaint to the CNDP or the relevant disability rights organization in your jurisdiction.

Questions about this accessibility statement? Contact us.

Document Version History

3.0

January 1, 2026

Major update: Added CNDP alignment, expanded data breach procedures, SLA formalization.

2.1

July 15, 2025

Minor update: Updated sub-processor list, clarified cookie retention periods.

2.0

January 1, 2025

GDPR alignment update, added accessibility statement, expanded privacy rights.

1.0

June 1, 2024

Initial publication of all legal documents.

Language Notice

This document is available in English, French, and Arabic. In the event of any discrepancy between language versions, the French version shall prevail for Moroccan operations, and the English version for international operations. Translations are provided for convenience only.

Applicability by Brand

CloudLink: Additional enterprise SLA terms may apply for dedicated infrastructure clients.

Toutsuite: Moroccan fiscal compliance addendum applies to all ERP clients.

Twily: Legal service retainer agreements supersede general terms where applicable.

Jungle: Web development project terms are governed by individual SOWs.

Sure: Marketplace terms of sale apply between buyers and vendors independently.

Jurisdiction & Governing Law

Morocco

Law 09-08 (Data Protection), Code de Commerce

Casablanca Commercial Court

European Union

GDPR (Regulation 2016/679)

Local competent court per consumer domicile

United States

CCPA, State consumer protection laws

State of Delaware courts