Lifecycle survey design
Right moment, right segment, minimal survey fatigue — timed to lifecycle events instead of a blanket quarterly blast.
Services · Customer Obsession
NPS automation that feeds the roadmap
Stop collecting scores nobody reads. We automate survey timing, segment analysis, churn-risk scoring, and closed-loop follow-up for CS and product.
Verbatim tagging & synthesis
Every response tagged by product surface and theme, segmented by account tier, so the number turns into a ranked roadmap input.
Closed-loop workflows
Detractors route automatically to the right CS owner with context; themes aggregate into quarterly roadmap reviews.
Churn-risk scoring
Combine NPS themes with usage-based signals into a single, explainable risk score CS teams can actually act on.
FAQ
Which tools do you support?
We work with common product analytics and survey stacks, or lightweight first-party flows when you prefer fewer vendors.
Can this feed into an existing CS or CRM platform?
Yes. We design the trigger logic and playbooks, then route scored accounts and closed-loop tasks into whatever CS or CRM system your team already uses.
Do you build the churn scoring model as well?
Where useful, yes — starting from signals your CS team already trusts, validated against your own churn history, so the score is explainable rather than a black box.
Let's talk about your project
Five specialized brands, one Casablanca team — software, cloud, legal, marketing and B2B trust under a single roof.
- Fast response
- Free quote
- Pay only per qualified lead
- Since 2019
- 128+ experts
- 300+ clients
- Casablanca HQ
- 5 specialized brands
- Pay only per qualified lead
Canonical: https://customerobsession.us/services/nps-automation